At CP-Villa Hotel, we value your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your information when you stay at our hotel, visit our website, or contact us.

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1️⃣ Information We Collect

We may collect and process the following types of personal information:

Contact details — such as your name, phone number, email address, and home address.

Booking information — including dates of stay, room preferences, payment information, and special requests.

Identification documents — such as a government-issued ID or passport (for check-in purposes).

Website usage data — if you visit our website, we may collect information like IP address, browser type, and pages visited.

Feedback and communication — including surveys, reviews, and correspondence with us.

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2️⃣ How We Use Your Information

We collect and use your personal information to:

Process reservations and manage your stay.

Communicate with you regarding your booking or inquiries.

Provide personalized services and improve guest experience.

Meet legal obligations, including security and regulatory requirements.

Send promotional offers (with your consent).

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3️⃣ Sharing of Information

We do not sell or rent your personal data to third parties. Your information may be shared only:

With service providers who assist us in operating the hotel (e.g., IT services, payment processors), under strict confidentiality agreements.

When required by law or regulatory authorities.

In case of emergencies where disclosure is necessary for your safety or the safety of others.

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4️⃣ Data Security

We take appropriate measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include secure storage, access controls, and staff training on data protection.

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5️⃣ Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax or legal records).

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6️⃣ Your Rights

You have the right to: ✅ Access your personal data.

✅ Request corrections to inaccurate information.

✅ Request deletion of your data (subject to legal limitations).

✅ Withdraw consent for marketing communications at any time.

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7️⃣ Cookies and Website Tracking

Our website may use cookies or similar technologies to improve your browsing experience and analyze website traffic. You can manage your cookie preferences in your browser settings.

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8️⃣ Changes to This Policy

CP-Villa Hotel may update this Privacy Policy from time to time. The latest version will be available at the hotel front desk and on our website.